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Customer Care
Hill Country Custom Cycles
3101 Tabletop Mountain Dr.
Spicewood, Tx 78669

www.HillCountryCustomCycles.com

Business Hours:
Monday - Thursday 9am-6pm Central Time
Friday 9am-4pm Central Time

All times in Central Standard Time

Also open by appointment.
Call (877) 755-HILL or email us, CustomerCare@HillCountryCustomCycles.com, to set up a time.

Payment options:

We gladly accept Mastercard, Visa, American Express, Discover and Pay Pal through our website shopping cart or you may place your order over the phone, just give us a call during business hours. If you are sending a check or money order, please mail payment to:
Hill Country Custom Cycles

3101 Tabletop Mountain
Spicewood, Texas 78669

We will wait for your personal check to clear before sending your order. Sorry we cannot accept COD orders.

Shipping:
We ship to all United States addresses, as well as all countries that the United States Postal Service and Fed Ex will deliver to.

APO's: 
Most companies do not ship to an APO address.  We strongly support our military and don't mind going out of our way to help you out as you do for us.  However, due to the time it takes to go to the post office and wait on a USPS clerk to ship each package, we do require you to call or e-mail us first for approval and to get a shipping quote.

 
International:
We primarily use USPS Priority and Express Mail for our international shipping.  Priority mail does take a little longer and tracking information is limited.  All international orders may be subject to customs rates that will be charged by your home customs office. Hill Country Customs will not be responsible for return shipping on any international order for any reason, NO EXCEPTIONS.

Lost or Stolen Shipments:

Once the shipping company has scanned the package for delivery, HCC will not be responsible for lost or stolen packages.  All of our packages are shipped without a signature required so that the package may be left at your shipping address without you being there.  We can require a signature by the shipping company, but you must request us to do this when placing your order.

Store pick-up - Free! We'll send you an email when your order is ready, and you can pick it up at our Warehouse. 

Fed Ex or USPS, normal ship times apply (2-7 days). Expedited shipping is available upon request.

How to Measure Handlebars:

Please e-mail us with any questions or concerns before ordering. 

17% fee for all canceled orders

Please read the product description carefully and make sure the item being ordered is specifically for the model bike intended before ordering.

At Hill Country Customs we strive for your complete satisfaction.

Please e-mail us with any questions or concerns before buying. 

Please check the condition of the merchandise immediately when you receive it. Make sure it has NOT BEEN DAMAGED in shipment. If you delay in reporting a problem, you run the risk of of exceeding our 30 day return policy.

NO RETURNS OR EXCHANGES BEYOND 30 DAYS OF THE INVOICE DATE.

There will be a 17% restocking fee on all items returned, or you can exchange it for something of equal or greater value.  In the rare case that we make a shipping mistake,  rest assured that we we will make arrangements to correct the issue.  Please call us at 512-264-7333 to get your RMA #.

Shipping and Handling is not refundable unless product is deemed defective, specifically not as described, or the incorrect item was shipped to you.  

NO EXCEPTIONS, No returns will be accepted on used or installed parts, or parts that do not have the original packaging.

PROBLEMS WITH YOUR ORDER: You must report any problems with your order within 72 hours of the time you receive the product.  We will accept no exchanges 30 days beyond the invoice date.

LOST OR STOLEN PACKAGES: We offer NO REFUNDS for packages scanned as delivered to the correct address. We are not responsible for your package once it has been "scanned as delivered". If the package cannot be left in a safe place, then you should request a "signature confirmation" when placing your order.

When you need to make a return, contact us immediately at Returns@HillCountryCustomCycles.com to request an RMA# (Return Merchandise Authorization) within 10 business days of receipt of merchandise.  When shipping item back please reference the invoice #, and include a note explaining your reason for returning the item along with your contact information.  No refund request will approved without contacting us first.

Thanks,
Robert Smith (Owner)
Hill Country Custom Cycles
3101 Tabletop Mountain Dr.
Spicewood, Tx 78669

www.HillCountryCustomCycles.com

Business Hours:
Monday - Thursday 9am-6pm Central Time
Friday 9am-4pm Central Time

Before returning an item please contact us at CustomerCare@HillCountryCustomCycles.com or 877-755-4455

Return merchandise to:

Hill Country Custom Cycles
3101 Tabletop Mountain Dr.
Spicewood, Tx 78669

NOTE: Be sure to include your RMA # along with the order number, contact information and return shipping address.

All HCC parts have a warranty of one year from the date of invoice. If an HCC part is determined to be defective, we will replace or repair the defective part as needed. HCC will cover shipping of the defective part to the customer, and return shipping of the defective part is the customer's responsibility unless other arrangements are made and approved by HCC. Parts not made by HCC are covered under that particular manufacturer's warranty policy only. HCC will not be held responsible for any labor expense associated with warranty part replacement unless the work was done at one of our authorized facilities.

LIMITED CHROME WARRANTY
Hill Country Custom Cycles chrome products have a one year limited warranty from the date of invoice.  The condition and appearance of chrome plating is largely dependent on user care and maintenance.  Maintain products properly by cleaning them with mild soap and water and waxing them with a high quality carnauba wax.  Small flaws and or marks do not constitute a flawed product. Corrosive defects due to salt spray in beach and snow areas, corrosive chemicals, improper care or cleaning are NOT COVERED by this warranty. Parts must be returned to Hill Country Custom Cycles for inspection for determination of repair, replacement or credit.  No replacement parts will be shipped prior to receipt of the return for inspection and determination of qualification of warranty.  We will make every effort to ship replacement parts in a timely fashion, however, please be aware that delays may occur dye to availability of parts.  No credit will be issued for labor or any other cost incurred beyond the original cost of the part.

Privacy Statement:
Protecting your privacy is important to us. We hope the following statement will help you understand how Hill Country Custom Cycles collects, uses, and safeguards the personal information you provide to us on our Website.

Hill Country Custom Cycles values your privacy and we make every effort to ensure the confidentiality of your personally identifiable information. Our staff will not disclose your personally identifiable information unless you give us permission or unless required by law. Please review the information below for further details about our privacy policies.

Site Usage Information:
Hill Country Custom Cycles gathers "site usage" information from all visitors to this website. Such data is used in the aggregate, to help determine general usage patterns and fine tune layout in order to ensure that our site is as useful and helpful as possible. We use cookies to track general visitor information. We can not determine who, specifically, the visitor is unless they open an account. In a nut shell, we know you came but we do not know who you are.

Individual Visitor Information:
Individually identifiable information will not be released without that individual's prior consent. Visitors are specifically asked for individually identifiable information when signing up to use certain services, such as making a purchase, requesting a proposal or sending a form. In some instances, visitors may be asked for personal interest and demographic information in order to create a more customized visitor experience; however these fields will generally be optional. Special Notification with respect to Children's Privacy (Visitors under age of 13) In response to concerns about protecting children's privacy online, Congress enacted the Children's Online Privacy Protection Act of 1998 ("COPPA"), which sets forth rules and procedures governing the ways in which Web sites may collect, use and disclose any personal information for children under the age of 13. In accordance with Hill Country Custom Cycles' policy and COPPA regulations, we DO NOT: Request or knowingly collect personally identifiable online or offline contact information from visitors under 13 years of age; Knowingly use or share personal information from visitors under 13 years of age with third parties; we DO NOT Give children the ability to publicly post or otherwise distribute personally identifiable contact information; we DO NOT Entice children with the prospect of a special game, prize or other activity to divulge more information than is needed to participate in the activity. Questions regarding children's privacy should be directed to:

Customer Care
Hill Country Custom Cycles
3101 Tabletop Mountain
Spicewood, Texas 78669

eMail: CustomerCare@HillCountryCustomCycles.com

Disclosure:
Hill Country Custom Cycles reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, or to protect our customers or members of our staff. Where practical, we will attempt to obtain the consent of the individual prior to disclosing individually identifiable information.