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If you do not find what you are looking
for, please do not hesitate to call us 877-755-4455.
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STORE HOURS • FREQUENTLY
ASKED QUESTIONS
RETURN POLICY • PRIVACY
POLICY • SHIPPING |
Join our family of Satisfied Customers... We provide custom quality motorcycles parts for people nationwide.
Customer Care
Hill Country Custom Cycles
3101 Tabletop Mountain Dr.
Spicewood, Tx 78669
www.HillCountryCustomCycles.com
Business Hours:
Monday - Thursday 9am-6pm Central Time
Friday 9am-4pm Central Time
Phone: 877-755-4455
Fax: 512-233-5293
All times in Central Standard Time
Also open by appointment.
Call (877) 755-HILL or email us, CustomerCare@HillCountryCustomCycles.com,
to set up a time. |
| FREQUENTLY ASKED QUESTIONS |
 |
Payment
options:
We gladly accept Mastercard,
Visa, American Express, Discover and Pay Pal through
our website shopping cart or you may place your order
over the phone, just
give us a call during business hours.
If you are sending a check or money order, please
mail payment to:
Hill Country Custom Cycles
3101 Tabletop Mountain
Spicewood, Texas 78669
We will wait for your personal check to clear before
sending your order. Sorry we cannot accept COD orders.
Shipping:
We ship to all United States addresses, as well as all countries that the United
States Postal Service and Fed Ex will deliver to.
APO's:
Most companies do not ship to APO adress'. We
strongly support our military and don't mind going out of our way to help
you out as you do for us. However, due to the time it takes to go to
the post office and wait on a USPS clerk to ship each package, we do require
you to call or e-mail us first for approval and to get a shipping quote.
International:
We primarily use USPS Priority and Express Mail for
our international shipping. Priority mail does take a little longer
and tracking information is limited. All international orders may be
subject to customs rates that will be charged by your home customs office.
Hill Country Customs will not be responsible for return shipping on any international
order for any reason, NO EXCEPTIONS.
Lost or Stolen Shipments:
Once the shipping company has scanned
the package for delivery, HCC will not be responsible
for lost or stolen packages. All
of our packages are shipped without a signature required so that the package
may be left at your shipping adress without you being there. We can
require a signature by the shipping company, but you must request us to do
this when placing your order.
Store pick-up - Free! We'll send you an email when
your order is ready, and you can pick it up at
our Warehouse.
Fed Ex or USPS, normal ship times apply (2-7
days). Expedited shipping is available upon request.
Customer guarantee: All
Hill Country Custom Cycles products are guaranteed
to be free of defects.
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| RETURN
POLICY: |
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| At Hill Country Customs we
strive for your complete satisfaction.
Please e-mail us with any questions or concerns before
buying.
There will
be a 17% restocking fee on all items returned, or
you can exchange it for something of equal or greater
value. In the rare case that we make a
shipping mistake, rest assured that we we
will make arrangements to correct the issue. Please
call us at 512-264-7333 to get your RMA #.
Shipping and Handling is not refundable unless product
is
deemed defective, specifically not as described, or
the incorrect item was shipped to you.
No
returns will be accepted on used or installed parts,
or parts that do not have the original packaging,
NO EXCEPTIONS.
When you need to make a return, contact us immediately
at Returns@HillCountryCustomCycles.com
to request an RMA# (Return Merchandise Authorization)
within 10 business days of receipt of merchandise. When
shipping item back please reference the invoice #,
and include a note explaining your reason for returning
the item along with your contact information. No
refund request will approved without contacting us
first.
Thanks,
Robert Smith (Owner)
Hill Country Custom Cycles
3101 Tabletop Mountain Dr.
Spicewood, Tx 78669
www.hillcountrycustomcycles.com
Business Hours:
Monday - Thursday 9am-6pm Central Time
Friday 9am-4pm Central Time
Before
returning an item please contact us at CustomerCare@HillCountryCustomCycles.com or
877-755-4455
Return merchandise
to:
Hill Country Custom Cycles
3101 Tabletop Mountain Dr.
Spicewood, Tx 78669
NOTE: Be sure to include your RMA # along with the order
number, contact information and return shipping address.
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| PRIVACY POLICY: |
 |
Privacy Statement:
Protecting your privacy is important to us. We hope the
following statement will help you understand how
Hill Country Custom Cycles collects, uses, and
safeguards the personal information you provide to
us on our Website.
Hill Country Custom Cycles values your privacy and we make
every effort to ensure the confidentiality of your
personally identifiable information. Our staff will
not disclose your personally identifiable information
unless you give us permission or unless required by
law. Please review the information below for further
details about our privacy policies.
Site Usage Information:
Hill Country Custom Cycles gathers "site usage" information
from all visitors to this website. Such data is used
in the aggregate, to help determine general usage
patterns and fine tune layout in order to ensure that
our site is as useful and helpful as possible. We
use cookies to track general visitor information.
We can not determine who, specifically, the visitor
is unless they open an account. In a nut shell, we
know you came but we do not know who you are .
Individual Visitor Information:
Individually identifiable information will
not be released without that individual's prior consent.
Visitors are specifically asked for individually identifiable
information when signing up to use certain services,
such as making a purchase, requesting a proposal or
sending a form. In some instances, visitors may be
asked for personal interest and demographic information
in order to create a more customized visitor experience;
however these fields will generally be optional. Special
Notification with respect to Children's Privacy (Visitors
under age of 13) In response to concerns about protecting
children's privacy online, Congress enacted the Children's
Online Privacy Protection Act of 1998 ("COPPA"), which
sets forth rules and procedures governing the ways
in which Web sites may collect, use and disclose any
personal information for children under the age of
13. In accordance with Hill Country Custom Cycles's
policy and COPPA regulations, we DO NOT: Request or
knowingly collect personally identifiable online or
offline contact information from visitors under 13
years of age; Knowingly use or share personal information
from visitors under 13 years of age with third parties;
we DO NOT Give children the ability to publicly post
or otherwise distribute personally identifiable contact
information; we DO NOT Entice children with the prospect
of a special game, prize or other activity to divulge
more information than is needed to participate in
the activity. Questions regarding children's privacy
should be directed to:
Customer Care
Hill Country Custom Cycles
3101 Tabletop Mountain
Spicewood, Texas 78669
eMail: CustomerCare@HillCountryCustomCycles.com
Disclosure:
Hill Country Custom Cycles reserves the right to access and
disclose individually identifiable information
to comply with applicable laws and lawful government
requests, or to protect our customers or members
of our staff. Where practical, we will attempt
to obtain the consent of the individual prior to
disclosing individually identifiable information. |
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