Help Center

PLEASE NOTE:
If you do not find what you are looking for, please do not hesitate to email us,
CustomerCare@HillCountryCustomCycles.com, or call us 877-755-4455;

Clicking one of the options below will take you to that section.

BUSINESS HOURS • FREQUENTLY ASKED QUESTIONS • RETURNING YOUR CORES • SHIPPING • INSTALLATION

CANCELED ORDERS • RETURN POLICY • WARRANTY POLICY • PRIVACY POLICY

SHIPPING GUIDELINES • INTERNATIONAL SHIPPING REQUIREMENTS

SHIPPING TO CANADA** • SHIPPING TO ALASKA**, HAWAII**, and PUERTO RICO** • GET SHIPPING QUOTE

What is the difference between the COMPLETE, PREWIRED, and BASIC Kits?

Join our family of Satisfied Customers... We provide custom quality motorcycles parts for people nationwide.

Customer Care
Hill Country Custom Cycles
3101 Tabletop Mountain Dr.
Spicewood, Tx 78669

https://HillCountryCustomCycles.com

BUSINESS HOURS:Select

Tuesday - Thursday 9am-4pm Central Time
Friday 9am-4pm Central Time

Phone: 877-755-4455
Fax: 512-233-5293

All times in Central Standard Time

Also open by appointment.
Call (877) 755-HILL or email us, CustomerCare@HillCountryCustomCycles.com, to set up a time.

FREQUENTLY ASKED QUESTIONS

Q. How do I prepare the Core for shipping back to Hill Country Custom Cycles?

A. Most people send back the entire handlebar assembly with cores attached. This allows us to disassemble the components properly to insure there is no damage to each component. However, following are instructions for disassembling the components from the handlebars and examples of how to pack them if you prefer to do it yourself.

PREPARING THE CORE PARTS FOR SHIPPING:

Remove all components from the handlebars. Be sure not to cut any wires or damage electrical components. Drain all fluid from master cylinders COMPLETELY (if fluid leaks during transit and makes the box wet, most carriers will return the package to the sender, plus brake fluid may damage paint or electrical components).Once fluids are completely drained, carefully bubble wrap each component so they do not get damaged during transit. Once we receive the cores, we will carefully inspect them for damage and issue a refund. If damage is found on any of the components which causes them to be unusable, we will reduce the amount of the core refund by the cost of that specific component. Here are photos of how the best packing job should look. Be sure to pack tightly so parts do not move during shipment. Scratched or damaged parts will not be accepted. All we are asking is for you to send them back to us how you would expect to receive them if they were being sent to you.

Including, in the box, a copy of the "Invoice for your Hill Country Custom Cycles order" email we sent to you when you placed your order will expedite your refund.

CORE CHARGE: In 2014 Harley changed up their controls and switches to a much more complicated system design called CAN/BUS. Though it is a much better design for the consumer, it made the price of these components exponentially more expensive than the controls on previous years. Our cost on these is well over $600 per set. In order to keep our prices down like we have in the past, we developed an exchange program. Much like buying a starter at an auto parts store, we will charge you a core charge when you make the purchase, and when we receive your existing components, we refund 100% of the core charge to you. You also have the option of taking these components OFF of your bike and sending them to us for the build and you can avoid the core charge. VERY IMPORTANT: You will not receive a refund if your cores are lost during shipping and you did not require a signature upon delivery. We do not accept cores that are damaged or marred. Pack your parts carefully so they do not move during shipping. When choosing a shipping carrier and method to return your cores, YOU MUST INSURE THE PACKAGE for the amount of the core charge and REQUIRE A SIGNATURE AT DELIVERY. Please call or e-mail us if you have questions about this.

SHIPPING ADDRESS:

Core Refund
Hill Country Custom Cycles
3101 Tabletop Mountain Dr.
Spicewood, Texas 78669

IT IS BEST TO WRAP EACH COMPONENT IN BUBBLE WRAP TO AVOID SCRATCHES

Q. What is the difference between the COMPLETE, PREWIRED, and BASIC Kits?:

A. The COMPLETE Kit is the total package with it comes to handlebar kits. It is wired with our Plug and Play® wiring connections which are cut to the correct length for your bike and will result in the cleanest and fastest install, turning a 6-9 hour job into 3-5 hours. Also included are new switches and handlebar controls already assembled. Please note, that some models come with turn signals mounted on the handlebar controls. We only install wiring for those at the customer's request for an added charge. Really all you have to do is mount the handlebars and change the cables & brake lines. Just about anyone can do this in there garage in about 3-5 hours with the help of a couple buddy's and your favorite ice cold beverage.

The PREWIRED Kit is our do-it-yourself package with the handlebars completely wired. You have the option to add the Plug & Play® connectors (highly recommended) which will save time and make the task much more enjoyable. All you have to do is remove the switches and controls from your old bars and mount them on these bars. Once that is done you are ready to install the handlebars.

The BASIC handlebar kit is our most labor intensive package. Basically, you receive the handlebars of your choosing, with all the cables cut to the correct length to fit your bike. It DOES NOT come wired, meaning you must use the wiring from your handlebars to wire the new handlebars. The kit comes with wiring extensions that you must solder to your old wiring to extend your wiring to fit the handlebars. And it DOES NOT included handlebar switches and controls. You must remove the switches and controls from your old handlebars and install them on these new bars. The idea for the BASIC package is to save you money by allowing you to reuse your parts and do most of the work yourself.

NOTICE: References to Plug and Play®, Plug & Play®, Plug N Play®, and Plug in Play® all refer to our time saving, custom wiring harness for Handlebar Kits.

Q. I see TBW in a number of your grips, I need throttle by wire and want to make sure this is right. Does TBW stand for Throttle By Wire?:

A. Yes, in product listings you will see Throttle By Wire abbreviated with the letters TBW.

Q. How does one measure handlebars?

A. Please use the illustration below to help you understand how to take measurements. Be very cateful in taking your meansurements. Mistakes in taking measurements is a cause of ordering the wrong parts. The height of the handlebars is measured from the bottom of the handlebars indicated by RISE in the graphic.

How to Measure Handlebars

Q. What payment options do you offer?

A. We gladly accept Mastercard, Visa, American Express, Discover and Pay Pal through our website shopping cart or you may place your order over the phone, just give us a call during business hours. If you are sending a check or money order, please mail payment to:
Hill Country Custom Cycles
3101 Tabletop Mountain Drive
Spicewood, Texas 78669

Q. Do you accept COD orders?

A. Sorry we cannot accept COD orders. We will wait for your personal check to clear before sending your order.

SHIPPING GUIDELINES:

NOTE: Please read these shipping guidelines carefully. We sincerely want you to have the best shopping experience possible. Please understand that you are responsible for returning parts in like new condition when you expect to receive a credit. Parts that have been installed cannot be sold to another customer and we will not accept them in return. Before installing any part, PLEASE verify that you received the correct parts and those parts are the correct length and those parts fit your bike.

NOTE: All orders with a shipping address outside of the 48 Contiguous United States are Special Orders or International Orders.

GET SHIPPING QUOTE: How it works!

NOTE: The "Get Shipping Quote" page is intended to help you communicate with us when you have questions about products and questions about placing an order. Once you complete the steps outlined below, an email will be sent to us with photos and details describing each one of the products in your Shopping Cart and a detailed message from you that helps us answer your questions and get you the help you need.

NOTE: All International Orders, except Canada, are required to submit a Get Shipping Quote form to get help in placing an order. Until further notice, International includes Alaska**, Hawaii**, and Puerto Rico**. A link to the Get Shipping Quote page is located at the bottom of every page and a link is located in the Shopping Cart.

HOW TO SUBMIT THE GET SHIPPING QUOTE FORM:

Place all products you want to purchase in the Shopping Cart
Then go to the Get Shipping Quote page. A link to that page can be found at the bottom of every page and in the Shopping Cart.
Fill in the form completely and use the Message field to ask questions and provide details that will help us understand what you want and how best to help you.
Once you Submit the Get Shipping Quote form, you can expect to hear from someone within one(1) business day.

SHIPPING INTERNATIONAL REQUIREMENTS:

NOTE: All Shipping Addresses outside of the 48 Contiguous United States, except those in Canada, are considered International Shipping. Until further notice, International includes Alaska**, Hawaii**, and Puerto Rico**.

If your country is not in this list, try using our eBay store http://stores.ebay.com/Hill-Country-Custom-Cycles or Add all the products, you want to purchase, to the Shopping Cart and then submit the Get Shipping Quote form.

Shipping Destinations:

Handlebars must be purchased in a Handlebar Kit to qualify for shipping outside of the 48 Contiguous United States. Please check shipping requirements for each country.

The Website serves these countries by Special Request: Please visit our eBay Store if your country is not listed.(http://stores.ebay.com/Hill-Country-Custom-Cycles)

"**" appearing next to the country name indicates Different Shipping Requirements apply. E.G. You may search this page for canada** to find the special requirements individually

Antigua and Barbuda
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Bermuda
Bolivia
Brazil
Brunei Darussalam
Bulgaria
Cambodia
Canada**

Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon Territory

Cayman Islands
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Finland
France
French Guiana
Germany
Gibraltar
Greece
Grenada
Guadeloupe (French)
Guatemala
Guernsey
Guyana
Honduras
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Macau
Malaysia
Maldives
Malta
Martinique (French)
Mexico
Monaco
Montserrat
Netherlands
New Zealand
Nicaragua
Norway
Oman
Pakistan
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Reunion (French)
Romania
Russia
Saint Kitts and Nevis
Saint Lucia
Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Trinidad and Tobago
Turks and Caicos Islands
Ukraine
United Arab Emirates
United Kingdom
United States**
1. Contiguous US48 States**
2. Alaska**
3. Hawaii**
4. Puerto Rico**
Uruguay
Vietnam

"**" appearing next to the country or state name indicates Special Shipping Requirements apply. Look for the requirements individually

Please use our Get Shipping Quote form if you still have questions or concerns before ordering.

Shipping Requirements to Aruba, Australia, Austria, Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, China, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guernsey, Hong Kong SAR China, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Luxembourg, Macau SAR China, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saint Kitts and Nevis, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Province of China, Thailand, Turks and Caicos Islands, United Arab Emirates, United Kingdom, Uruguay, and Vietnam:

For an order to qualify for shipping Internationally, the products in the shopping cart must meet the following requirements

The order must contain a Handlebar Kit or a Cable Brake Line Kit to qualify for shipping to International.
The order may not exceed one Handlebar Kit per order for a flat shipping cost of $150.
When the order contains a Handlebar Kit, the order may contain up to FIVE(5) Essential Items for NO ADDITIONAL shipping cost.
The order may contain a Cable Brake Line kit for $25 in shipping for each item in the Cable Brake Line kit category.
If there are other Products you want to purchase, please add all of the products you want to purchase to the Shopping Cart and then submit the Get Shipping Quote form.

Shipping Requirements to Canada**:

For an order to qualify for shipping to Canada**, the products in the shopping cart must meet these requirements.

The order must contain a Handlebar Kit or a Cable Brake Line Kit to qualify for shipping to Canada.
Shipping for each Handlebar Kit in the order receives a flat shipping cost of $95.
When the order contains a Handlebar Kit, the order may contain up to FIVE(5) Essential Items for NO ADDITIONAL shipping cost.
The order may contain a Cable Brake Line kit for $25 in shipping for each item in the Cable Brake Line kit category.
If there are other Products you want to purchase, please send the SKU and a request through our contact us page.

Shipping Requirements to Alaska**, Hawaii**, and Puerto Rico**:

For an order to qualify for shipping to Alaska, Hawaii, or Puerto Rico, the products in the shopping cart must meet these requirements AND after placing all of the products you want to purchase in your Shopping Cart, you must submit the Get Shipping Quote form.

The order must contain a Handlebar Kit or a Cable Brake Line Kit to qualify for shipping to Alaska, Hawaii, or Puerto Rico.
When the order contains a Handlebar Kit, the order may contain FIVE(5) Essential Items for NO ADDITIONAL shipping cost.
The order may contain a Cable Brake Line kit for $25 in shipping for each item in the Cable Brake Line kit category.
If there are other Products you want to purchase, please place them in the Shopping Cart.
You must Submit the Get Shipping Quote form to request help placing this order. A link to the Get Shipping Quote can be

Free Shipping Promotion:
All promotions offering Free Shipping apply to addresses within the Contiguous 48 United States of America only.

APO's:
Most companies do not ship to an APO address. We strongly support our military and don't mind going out of our way to help you out as you do for us. However, due to the time it takes to go to the post office and wait on a USPS clerk to ship each package, we do require you to get a Shipping Quote.

International:
We primarily use USPS Priority and Express Mail for our international shipping. Priority mail takes a little longer and tracking information is limited. All international orders may be subject to customs rates that will be charged by your home customs office. Hill Country Custom Cycles will not be responsible for return shipping on any international order for any reason, NO EXCEPTIONS.

SHIPPING TO US:
When you have parts to ship to us for use in building a kit please use this shipping address.

Ship to:
Hill Country Custom Cycles
C/O Parts for Install
3101 Tabletop Mountain Dr.
Spicewood, Tx 78669

Lost or Stolen Shipments:
Once the shipping company has scanned the package for delivery, HCC will not be responsible for lost or stolen packages. All of our packages are shipped without a signature required so that the package may be left at your shipping address without you being there. We can require a signature by the shipping company, but you must request this when placing your order.

Store pick-up - Free! We'll send you an email when your order is ready, and you can pick it up at our Warehouse.

Fed Ex or USPS, normal ship times apply (2-7 days). Expedited shipping is available upon request.

HOW TO INSTALL HANDLEBARS:

Instructions for installing handlebars and working with wiring are in the Harley Davidson Shop Manual. You can purchase a manual for your specific model from any Harley dealer.. In addition, there are a couple of good videos on YouTube, search for "install handlebars on harley". If you still have questions please call before you guess at what to do.

How to Measure Handlebars

CANCELED ORDER POLICY

Please E-MAIL US with any questions or concerns before ordering.

25% fee for all canceled orders

Please read the product description carefully and make sure the item being ordered is specifically for the model bike intended before ordering.

RETURN POLICY

At Hill Country Custom Cycles we strive for your complete satisfaction.

Please EMAIL US with any questions or concerns before buying.

Please check the condition of the merchandise immediately when you receive it. Make sure it has NOT BEEN DAMAGED in shipment. If you delay in reporting a problem, you run the risk of exceeding our 30 day return policy.

NO RETURNS OR EXCHANGES BEYOND 30 DAYS OF THE INVOICE DATE AND NO RETURNS OR EXCHANGES FOR PARTS THAT HAVE BEEN INSTALLED.

There will be a 25% restocking fee on all items returned, or you can exchange it for something of equal or greater value. In the rare case that we make a shipping mistake, rest assured that we will make arrangements to correct the issue. Please call us at 512-264-7333 to get your RMA #.

Shipping and Handling is not refundable unless product is deemed defective, specifically not as described, or the incorrect item was shipped to you.

NO EXCEPTIONS, No returns will be accepted on used or installed parts, or parts that do not have the original packaging.

PROBLEMS WITH YOUR ORDER: You must report any problems with your order within 72 hours of the time you receive the product. We will accept no exchanges 30 days beyond the invoice date.

LOST OR STOLEN PACKAGES: We offer NO REFUNDS for packages scanned as delivered to the correct address. We are not responsible for your package once it has been "scanned as delivered". If the package cannot be left in a safe place, then you should request a "signature confirmation" when placing your order.

When you need to make a return, contact us immediately at Returns@HillCountryCustomCycles.com to request an RMA# (Return Merchandise Authorization) within 10 business days of receipt of merchandise. When shipping item back please reference the invoice #, and include a note explaining your reason for returning the item along with your contact information. No refund request will approved without contacting us first.

Thank you,
Management

https://HillCountryCustomCycles.com

Business Hours:
Tuesday - Thursday 9am-4pm Central Time
Friday 9am-4pm Central Time

Before returning an item please contact us at CustomerCare@HillCountryCustomCycles.com or 877-755-4455

Return merchandise to:

Hill Country Custom Cycles
3101 Tabletop Mountain Dr.
Spicewood, Tx 78669

NOTE: Be sure to include your RMA # along with the order number, contact information and return shipping address.

WARRANTY POLICY

All HCC parts have a warranty of one year from the date of invoice. If an HCC part is determined to be defective, we will replace or repair the defective part as needed. HCC will cover shipping of the defective part to the customer, and return shipping of the defective part is the customer's responsibility unless other arrangements are made and approved by HCC. Parts not made by HCC are covered under that particular manufacturer's warranty policy only. HCC will not be held responsible for any labor expense associated with warranty part replacement unless the work was done at one of our authorized facilities.

Cable Kit Warranty - Important, Please Read!

Thank you for purchasing one of our custom handlebar kits. We have calculated all of your cable lengths based on information you have provided about your motorcycle and the type of handlebars you are using. The length of the cables provided are based on our experience and opinion of what will work best with your application. These lengths may need to be different depending on how the cable is routed, bike application, and other variables out of our control. PLEASE CHECK THE LENGTHS OF THE CABLES BEFORE INSTALLATION!!!!! You are welcome to exchange any of the cables we send for one of a different length if you think it is needed. Just call us at 1-877-755-HILL. However, the cable must be uninstalled and in the original packaging so that we have the ability to resell it as a brand new part. If you install it, you own it. If you have any questions regarding this matter, please call us at 1-877-755-HILL.

Please use caution when putting on your grips. You must disassemble your switch housings to do this and in a lot of cases we have seen wires get pinched when clamping the housings back on to the handlebars. Also, when you install the brake master cylinder on the right side of the handlebars, you must pull in the brake lever when mounting it up to the switch housing. Failure to do so may result in a broken brake light switch which will cause your brake light to stay on, and will prevent your cruise control from working if equipped.

Also, we have tested all of your handlebar wiring for open circuits and any short that may cause a problem or blown fuse. Your handlebar wiring should plug directly into your OEM harness on the bike and all functions work properly. We advise you to plug the wiring in and test all of the switches before you completely put the bike back together or install the grips. If there is a problem, please call us right away so we can help you diagnose the problem and provide a solution. Please be aware that HCC will not pay for any labor charges to repair a defective item. So we ask you to please do this check first. If you have any questions regarding either one of these matters, please give us a call at 1-877-755-HILL or send e-mail to customercare@hillcountrycustomcycles.com

LIMITED CHROME WARRANTY
Hill Country Custom Cycles chrome products have a one year limited warranty from the date of invoice. The condition and appearance of chrome plating is largely dependent on user care and maintenance. Maintain products properly by cleaning them with mild soap and water and waxing them with a high quality carnauba wax. Small flaws and or marks do not constitute a flawed product. Corrosive defects due to salt spray in beach and snow areas, corrosive chemicals, improper care or cleaning are NOT COVERED by this warranty. Parts must be returned to Hill Country Custom Cycles for inspection for determination of repair, replacement or credit. No replacement parts will be shipped prior to receipt of the return for inspection and determination of qualification of warranty. We will make every effort to ship replacement parts in a timely fashion, however, please be aware that delays may occur dye to availability of parts. No credit will be issued for labor or any other cost incurred beyond the original cost of the part.

PRIVACY POLICY:

Privacy Statement:
Protecting your privacy is important to us. We hope the following statement will help you understand how Hill Country Custom Cycles collects, uses, and safeguards the personal information you provide to us on our Website.

Hill Country Custom Cycles values your privacy and we make every effort to ensure the confidentiality of your personally identifiable information. Our staff will not disclose your personally identifiable information unless you give us permission or unless required by law. Please review the information below for further details about our privacy policies.

Site Usage Information:
Hill Country Custom Cycles gathers "site usage" information from all visitors to this website. Such data is used in the aggregate, to help determine general usage patterns and fine tune layout in order to ensure that our site is as useful and helpful as possible. We use cookies to track general visitor information. We can not determine who, specifically, the visitor is unless they open an account. In a nut shell, we know you came but we do not know who you are.

Individual Visitor Information:
Individually identifiable information will not be released without that individual's prior consent. Visitors are specifically asked for individually identifiable information when signing up to use certain services, such as making a purchase, requesting a proposal or sending a form. In some instances, visitors may be asked for personal interest and demographic information in order to create a more customized visitor experience; however these fields will generally be optional. Special Notification with respect to Children's Privacy (Visitors under age of 13) In response to concerns about protecting children's privacy online, Congress enacted the Children's Online Privacy Protection Act of 1998 ("COPPA"), which sets forth rules and procedures governing the ways in which Web sites may collect, use and disclose any personal information for children under the age of 13. In accordance with Hill Country Custom Cycles' policy and COPPA regulations, we DO NOT: Request or knowingly collect personally identifiable online or offline contact information from visitors under 13 years of age; Knowingly use or share personal information from visitors under 13 years of age with third parties; we DO NOT Give children the ability to publicly post or otherwise distribute personally identifiable contact information; we DO NOT Entice children with the prospect of a special game, prize or other activity to divulge more information than is needed to participate in the activity. Questions regarding children's privacy should be directed to:

Customer Care
Hill Country Custom Cycles
3101 Tabletop Mountain
Spicewood, Texas 78669

eMail: CustomerCare@HillCountryCustomCycles.com

Disclosure:
Hill Country Custom Cycles reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, or to protect our customers or members of our staff. Where practical, we will attempt to obtain the consent of the individual prior to disclosing individually identifiable information.